崗位職責(zé)是什么
屈臣氏崗位職責(zé)涵蓋了從店鋪運(yùn)營到客戶服務(wù)的多個(gè)層面，旨在確保門店的高效運(yùn)作，提升顧客滿意度，同時(shí)推動(dòng)品牌的發(fā)展和市場競爭力。
崗位職責(zé)要求
1. 熟悉屈臣氏產(chǎn)品線，包括化妝品、個(gè)人護(hù)理用品、保健品等。
2. 具備優(yōu)秀的客戶服務(wù)技巧，能夠處理各種客戶咨詢和投訴。
3. 能夠執(zhí)行銷售策略，達(dá)成銷售目標(biāo)。
4. 保持店鋪環(huán)境整潔，商品陳列有序。
5. 管理庫存，確保商品供應(yīng)充足。
6. 遵守公司政策和法規(guī)，確保合規(guī)經(jīng)營。
崗位職責(zé)描述
屈臣氏的員工需扮演多重角色，包括銷售顧問、客戶服務(wù)代表和店鋪管理者。他們需要對店內(nèi)商品有深入的了解，以便向顧客提供專業(yè)的建議和指導(dǎo)。此外，他們還需維護(hù)良好的客戶關(guān)系，通過提供優(yōu)質(zhì)服務(wù)提升客戶忠誠度。在銷售方面，員工需要積極參與促銷活動(dòng)，實(shí)現(xiàn)銷售業(yè)績的持續(xù)增長。他們需要密切關(guān)注商品陳列，確保店面的視覺吸引力。有效的庫存管理也是關(guān)鍵，以保證商品的及時(shí)補(bǔ)貨，避免斷貨情況發(fā)生。遵守企業(yè)規(guī)定和法律法規(guī)，保證業(yè)務(wù)的合法性和透明度，是每位屈臣氏員工的基本責(zé)任。
有哪些內(nèi)容
1. 產(chǎn)品知識：掌握店內(nèi)各類產(chǎn)品的功能、成分和適用人群，為顧客提供準(zhǔn)確的信息。
2. 客戶服務(wù)：主動(dòng)迎接顧客，解答疑問，處理退貨和換貨，解決客戶不滿，維護(hù)良好口碑。
3. 銷售執(zhí)行：實(shí)施銷售計(jì)劃，參與促銷活動(dòng)，提高銷售額，達(dá)成個(gè)人和團(tuán)隊(duì)的銷售目標(biāo)。
4. 店鋪管理：負(fù)責(zé)商品陳列，保持店鋪整潔，確保店鋪設(shè)施正常運(yùn)行。
5. 庫存控制：定期盤點(diǎn)，監(jiān)控庫存水平，及時(shí)訂貨，避免過度庫存或缺貨。
6. 合規(guī)運(yùn)營：遵守公司政策、行業(yè)標(biāo)準(zhǔn)和法律法規(guī)，確保業(yè)務(wù)流程的合法性。
7. 團(tuán)隊(duì)協(xié)作：與同事有效溝通，共同完成工作任務(wù)，提升團(tuán)隊(duì)整體效率。
屈臣氏崗位職責(zé)要求員工具備全面的技能和專業(yè)知識，以專業(yè)、熱情的態(tài)度為顧客服務(wù)，同時(shí)通過高效的工作方式推動(dòng)店鋪的運(yùn)營和發(fā)展。
屈臣氏崗位職責(zé)范文
第1篇 屈臣氏導(dǎo)購員銷售代表崗位職責(zé)
1、負(fù)責(zé)公司產(chǎn)品的銷售及推廣;
2、根據(jù)市場營銷計(jì)劃，完成部門銷售指標(biāo);
3、開拓新市場，發(fā)展新客戶，增加產(chǎn)品銷售范圍;
4、負(fù)責(zé)轄區(qū)市場信息的收集及競爭對手的分析;
5、負(fù)責(zé)銷售區(qū)域內(nèi)銷售活動(dòng)的策劃和執(zhí)行，完成銷售任務(wù);
6、管理維護(hù)客戶關(guān)系以及客戶間的長期戰(zhàn)略合作計(jì)劃。
第2篇 屈臣氏商超直聘/高級店經(jīng)理/區(qū)域經(jīng)理崗位職責(zé)描述崗位要求
職位描述：
崗位職責(zé)
1. lead the team to achieve/over achieve sales and profit objectives.
帶領(lǐng)團(tuán)隊(duì)達(dá)到/超出銷售及利潤目標(biāo)
2. ensure team delivers high standards of store and merchandise presentation while adhering to company merchandising principles.
確保團(tuán)隊(duì)嚴(yán)格高標(biāo)準(zhǔn)地貫徹公司制定的店鋪陳列標(biāo)準(zhǔn)
3. to ensure the company promotional program is implemented as per the required standards so as to ma_imize sales.
確保公司促銷計(jì)劃及標(biāo)準(zhǔn)能夠嚴(yán)格執(zhí)行，以達(dá)到銷售最大化
4. to always e_plore and suggest opportunities to grow sales and profit within the operating framework of company
在營運(yùn)框架內(nèi)，提出并創(chuàng)造有效的提高銷售和利潤的方法和機(jī)會(huì)
5. ensure all company policies and procedures are followed. ensure the compliance of policies and procedures of local government.
確保公司政策與流程的良好執(zhí)行，確保當(dāng)?shù)胤煞ㄒ?guī)的嚴(yán)格執(zhí)行
6. to ensure the highest level of customer service measured by mystery shopper score
確保團(tuán)隊(duì)高標(biāo)準(zhǔn)的顧客服務(wù)，提高神秘顧客評分
7. to always e_plore/implement opportunities to reduce costs. to ensure shrinkage management is strong and agreed target % is achieved.
降低營運(yùn)成本，確保有效的損耗管理，使店鋪損耗百分比控制在目標(biāo)內(nèi)
8. to ensure stock levels are managed within agreed targets while ensuring low levels of out of stocks. knowledge of administrative and stock management procedures and systems to effectively maintain accuracy stock.
確保合理庫存量，同時(shí)確保低缺貨率，具備庫存及行政管理的相關(guān)知識，確保庫存數(shù)據(jù)的準(zhǔn)確性
9. to assist in the ion and approval of new stores in a timely manner. to ensure new stores are opened to a high standard and on time.
及時(shí)協(xié)助挑選并批準(zhǔn)新店店址，確保新店在既定時(shí)間內(nèi)開業(yè)
10. to motivate a large team of people while setting high standards of performance management.to coach and motivate employee， cultivating creativity， ensuring a good working environment. to handle incidents and manage crisis properly.
激勵(lì)團(tuán)隊(duì)成員，并制定高標(biāo)準(zhǔn)的績效管理計(jì)劃。輔導(dǎo)、激勵(lì)員工，激發(fā)團(tuán)隊(duì)的創(chuàng)造力，創(chuàng)造良好的工作環(huán)境。妥善處理各項(xiàng)事件與危機(jī)
崗位要求
1.university / college degree holder
本科或?qū)？茖W(xué)歷
2.at least 3years operational managerial position holder in chained retail operations
3年以上連鎖零售企業(yè)營運(yùn)管理崗位工作經(jīng)驗(yàn)
3.good ability in organization and leadership， good team spirit
卓越的組織和領(lǐng)導(dǎo)能力，良好的團(tuán)隊(duì)合作精神
4.ambitious， aggressive， interpersonal skills and sense of commerce and figure analysis
雄心勃勃的、辦事果斷，良好的溝通能力以及良好的商業(yè)意識、數(shù)字分析能力
5.good ability in planning， prevision and problems solving
較好的計(jì)劃、預(yù)見和解決問題能力
第3篇 屈臣氏崗位職責(zé)
新疆運(yùn)營經(jīng)理(工作地烏魯木齊) 屈臣氏 武漢屈臣氏個(gè)人用品商店有限公司廣州分公司,屈臣氏,屈臣氏個(gè)人用品,屈臣氏個(gè)人用品商店,屈臣氏個(gè)人用品商店總部,廣州屈臣氏個(gè)人用品商店,屈臣氏個(gè)人 崗位職責(zé)
1. lead the team to achieve/over achieve sales and profit objectives.
帶領(lǐng)團(tuán)隊(duì)達(dá)到/超出銷售及利潤目標(biāo)
2. ensure team delivers high standards of store and merchandise presentation while adhering to company merchandising principles.
確保團(tuán)隊(duì)嚴(yán)格高標(biāo)準(zhǔn)地貫徹公司制定的店鋪陳列標(biāo)準(zhǔn)
3. to ensure the company promotional program is implemented as per the required standards so as to ma_imize sales.
確保公司促銷計(jì)劃及標(biāo)準(zhǔn)能夠嚴(yán)格執(zhí)行,以達(dá)到銷售最大化
4. to always e_plore and suggest opportunities to grow sales and profit within the operating framework of company
在營運(yùn)框架內(nèi),提出并創(chuàng)造有效的提高銷售和利潤的方法和機(jī)會(huì)
5. ensure all company policies and procedures are followed. ensure the compliance of policies and procedures of local government.
確保公司政策與流程的良好執(zhí)行,確保當(dāng)?shù)胤煞ㄒ?guī)的嚴(yán)格執(zhí)行
6. to ensure the highest level of customer service measured by mystery shopper score
確保團(tuán)隊(duì)高標(biāo)準(zhǔn)的顧客服務(wù),提高神秘顧客評分
7. to always e_plore/implement opportunities to reduce costs. to ensure shrinkage management is strong and agreed target % is achieved.
降低營運(yùn)成本,確保有效的損耗管理,使店鋪損耗百分比控制在目標(biāo)內(nèi)
8. to ensure stock levels are managed within agreed targets while ensuring low levels of out of stocks. knowledge of administrative and stock management procedures and systems to effectively maintain accuracy stock.
確保合理庫存量,同時(shí)確保低缺貨率,具備庫存及行政管理的相關(guān)知識,確保庫存數(shù)據(jù)的準(zhǔn)確性
9. to assist in the selection and approval of new stores in a timely manner. to ensure new stores are opened to a high standard and on time.
及時(shí)協(xié)助挑選并批準(zhǔn)新店店址,確保新店在既定時(shí)間內(nèi)開業(yè)
10. to motivate a large team of people while setting high standards of performance management.to coach and motivate employee, cultivating creativity, ensuring a good working environment. to handle incidents and manage crisis properly.
激勵(lì)團(tuán)隊(duì)成員,并制定高標(biāo)準(zhǔn)的績效管理計(jì)劃。輔導(dǎo)、激勵(lì)員工,激發(fā)團(tuán)隊(duì)的創(chuàng)造力,創(chuàng)造良好的工作環(huán)境。妥善處理各項(xiàng)事件與危機(jī)
任職資格
1.university / college degree holder
本科或?qū)？茖W(xué)歷
2.at least 5 years operational managerial position holder in chained retail operations
5年以上連鎖零售企業(yè)營運(yùn)管理崗位工作經(jīng)驗(yàn)
3.good ability in organization and leadership, good team spirit
卓越的組織和領(lǐng)導(dǎo)能力,良好的團(tuán)隊(duì)合作精神
4.ambitious, aggressive, interpersonal skills and sense of commerce and figure analysis
雄心勃勃的、辦事果斷,良好的溝通能力以及良好的商業(yè)意識、數(shù)字分析能力
5.good ability in planning, prevision and problems solving
較好的計(jì)劃、預(yù)見和解決問題能力
