- 目錄
崗位職責(zé)是什么
店客戶經(jīng)理是零售或服務(wù)業(yè)中關(guān)鍵的管理角色，負(fù)責(zé)維護(hù)和提升客戶滿意度，確保店鋪運(yùn)營(yíng)的順暢，并驅(qū)動(dòng)銷售業(yè)績(jī)的增長(zhǎng)。
崗位職責(zé)要求
1. 具備出色的溝通技巧，能夠建立并維護(hù)與客戶和團(tuán)隊(duì)成員的良好關(guān)系。
2. 熟悉零售或服務(wù)行業(yè)的市場(chǎng)動(dòng)態(tài)，了解客戶需求和行業(yè)趨勢(shì)。
3. 擁有良好的組織能力，能有效管理日常運(yùn)營(yíng)事務(wù)，如庫(kù)存控制、人員調(diào)度等。
4. 具備解決問題的能力，能夠迅速應(yīng)對(duì)客戶投訴和突發(fā)事件。
5. 強(qiáng)烈的責(zé)任心和團(tuán)隊(duì)領(lǐng)導(dǎo)力，能激勵(lì)團(tuán)隊(duì)達(dá)成銷售目標(biāo)。
崗位職責(zé)描述
店客戶經(jīng)理的角色需要在多方面發(fā)揮作用，包括但不限于：
1. 客戶關(guān)系管理：通過提供優(yōu)質(zhì)的服務(wù)，建立客戶忠誠(chéng)度，解決客戶問題，提升客戶滿意度。
2. 店鋪運(yùn)營(yíng)：確保店鋪環(huán)境整潔，商品陳列有序，保持良好的庫(kù)存管理，以優(yōu)化銷售流程。
3. 團(tuán)隊(duì)領(lǐng)導(dǎo)：培訓(xùn)和發(fā)展團(tuán)隊(duì)成員，設(shè)定并追蹤銷售目標(biāo)，提供反饋和指導(dǎo)，營(yíng)造積極的工作氛圍。
4. 銷售推動(dòng)：分析銷售數(shù)據(jù)，制定促銷策略，引導(dǎo)團(tuán)隊(duì)實(shí)現(xiàn)銷售增長(zhǎng)。
5. 危機(jī)處理：及時(shí)處理客戶投訴，協(xié)調(diào)內(nèi)部資源，確保問題得到妥善解決。
有哪些內(nèi)容
1. 定期進(jìn)行客戶滿意度調(diào)查，收集反饋，改進(jìn)服務(wù)流程。
2. 參與制定和執(zhí)行銷售計(jì)劃，監(jiān)控業(yè)績(jī)指標(biāo)，調(diào)整策略以提高銷售額。
3. 組織團(tuán)隊(duì)會(huì)議，分享市場(chǎng)信息，激發(fā)團(tuán)隊(duì)創(chuàng)新思維和銷售策略。
4. 與供應(yīng)商協(xié)調(diào)，確保商品供應(yīng)充足，質(zhì)量符合標(biāo)準(zhǔn)。
5. 處理財(cái)務(wù)事務(wù)，如編制預(yù)算，跟蹤支出，確保店鋪的經(jīng)濟(jì)效益。
6. 與上級(jí)管理層溝通，匯報(bào)店鋪運(yùn)營(yíng)狀況，尋求必要的支持和資源。
作為店客戶經(jīng)理，需始終保持對(duì)市場(chǎng)的敏銳洞察，以適應(yīng)不斷變化的消費(fèi)者需求，同時(shí)通過有效的領(lǐng)導(dǎo)和管理，確保店鋪的持續(xù)成功。
店客戶經(jīng)理崗位職責(zé)范文
第1篇 酒店客戶經(jīng)理崗位職責(zé)
hotel account manager 酒店客戶經(jīng)理 驛舒達(dá)酒店預(yù)訂服務(wù)(上海)有限公司 驛舒達(dá)酒店預(yù)訂服務(wù)(上海)有限公司,hrs,驛舒達(dá) we are looking for a shanghai based hotel account manager china (m/f) to proactively support our partner hotels in satisfying our customers needs and to acquire new partner hotels
at hrs group “we love to make it happen”: we are the world’s leading hotel solutions provider and enable business and leisure travelers to search, book and stay in control of their hotel accommodation. it is our goal to make the booking e_perience simple and smart. our booking portals combine more than 850,000 accommodations worldwide and form the basis for our innovative end-to-end solutions we are offering to global corporations. the hrs group continues to e_pand and employs more than 1,500 people in 27 offices across the world – including cologne, shanghai, london, mumbai and sydney.
our business unit hrs hotel solutions takes care of the procurement of the hrs group. this means, our sales colleagues engage with our hotel partners in order to support them ma_imizing their distribution success. but also acquiring and bundling the best accommodations and conditions for our business and leisure customers is their passion.
to fuel our international growth we are looking for entrepreneurial minds, who are passionate and result-driven, have a strong team-spirit and will take on the challenge to pioneer the ever changing travel industry. do you also want to make it happen at hrs?
the challenge you are up for
? provide phone (inbound calls) and written advice to our hotel partners on issues regarding the best way they can market themselves via hrs
? process incoming correspondence in both mandarin and english
? closely cooperate with other departments in the company and provide a seamless flow of information
the commitment you bring
? professional training in the hotel industry
? initial professional e_perience in the hotel and/or tourism industry, including customer contact
? passion for customer support in online business/ecommerce
? commitment, ability to work independently and a customer-oriented, results-focused approach combined with very good communication skills
? fluency in mandarin and good command of english, spoken and written
the reward you get
? a high impact hotel sales role with high degrees of responsibility and autonomy
? plenty of room for personal growth and professional development
? a highly talented, passionate and international team that revolutionizes the travel industry
? strong team performance and a transparent results focus towards one shared direction
? a modern working environment
第2篇 4s店客戶經(jīng)理崗位職責(zé)
1、負(fù)責(zé)市場(chǎng)開發(fā)、客戶維護(hù)和銷售管理等工作；
2、負(fù)責(zé)年度銷售的預(yù)測(cè)，目標(biāo)的制定及分解；
3、確定銷售部門目標(biāo)體系和銷售配額；
4、制定銷售計(jì)劃和銷售預(yù)算；
5、負(fù)責(zé)銷售渠道和客戶的管理。
第3篇 4s店駐店客戶經(jīng)理崗位職責(zé)
1、負(fù)責(zé)市場(chǎng)開發(fā)、客戶維護(hù)和銷售管理等工作；
2、負(fù)責(zé)年度銷售的預(yù)測(cè)，目標(biāo)的制定及分解；
3、確定銷售部門目標(biāo)體系和銷售配額；
4、制定銷售計(jì)劃和銷售預(yù)算；
5、負(fù)責(zé)銷售渠道和客戶的管理。
第4篇 駐店客戶經(jīng)理崗位職責(zé)
1、負(fù)責(zé)市場(chǎng)開發(fā)、客戶維護(hù)和銷售管理等工作；
2、負(fù)責(zé)年度銷售的預(yù)測(cè)，目標(biāo)的制定及分解；
3、確定銷售部門目標(biāo)體系和銷售配額；
4、制定銷售計(jì)劃和銷售預(yù)算；
5、負(fù)責(zé)銷售渠道和客戶的管理。
