服務(wù)銷售主管崗位職責(zé)

崗位職責(zé)是什么

服務(wù)銷售主管是企業(yè)銷售團(tuán)隊(duì)的核心成員，負(fù)責(zé)協(xié)調(diào)銷售和服務(wù)部門，確保為客戶提供優(yōu)質(zhì)的產(chǎn)品和服務(wù)體驗(yàn)，同時(shí)實(shí)現(xiàn)銷售目標(biāo)。

崗位職責(zé)要求

1. 具備出色的溝通技巧，能夠有效地與客戶、團(tuán)隊(duì)成員及管理層進(jìn)行交流。

2. 熟悉銷售策略和市場(chǎng)趨勢(shì)，能制定并執(zhí)行有效的銷售計(jì)劃。

3. 擁有良好的客戶服務(wù)理念，能處理客戶投訴并提升客戶滿意度。

4. 具備領(lǐng)導(dǎo)能力，能指導(dǎo)和激勵(lì)銷售團(tuán)隊(duì)達(dá)成業(yè)績(jī)目標(biāo)。

5. 能夠分析銷售數(shù)據(jù)，制定并調(diào)整銷售策略。

6. 對(duì)公司產(chǎn)品和服務(wù)有深入理解，能準(zhǔn)確傳達(dá)產(chǎn)品價(jià)值。

崗位職責(zé)描述

服務(wù)銷售主管的工作涉及多方面，包括但不限于：

1. 協(xié)調(diào)銷售與服務(wù)：協(xié)調(diào)銷售團(tuán)隊(duì)與客戶服務(wù)部門，確?？蛻粜枨蟮玫郊皶r(shí)響應(yīng)，提高客戶忠誠(chéng)度。

2. 制定銷售策略：根據(jù)市場(chǎng)研究和銷售數(shù)據(jù)，制定并實(shí)施銷售策略，以達(dá)成銷售目標(biāo)。

3. 團(tuán)隊(duì)管理：招聘、培訓(xùn)和評(píng)估銷售團(tuán)隊(duì)，提供持續(xù)的反饋和支持，以提升團(tuán)隊(duì)效能。

4. 客戶關(guān)系管理：維護(hù)關(guān)鍵客戶關(guān)系，處理客戶問(wèn)題，確?？蛻魸M意度。

5. 業(yè)績(jī)跟蹤與分析：監(jiān)控銷售業(yè)績(jī)，分析銷售數(shù)據(jù)，識(shí)別潛在問(wèn)題并提出解決方案。

6. 合作與溝通：與內(nèi)部其他部門合作，如產(chǎn)品開(kāi)發(fā)、市場(chǎng)營(yíng)銷等，以優(yōu)化銷售流程和產(chǎn)品定位。

有哪些內(nèi)容

1. 日常運(yùn)營(yíng)：監(jiān)督日常銷售活動(dòng)，確保銷售流程順暢，優(yōu)化銷售效率。

2. 市場(chǎng)洞察：定期分析市場(chǎng)動(dòng)態(tài)，識(shí)別新的銷售機(jī)會(huì)，調(diào)整銷售策略以適應(yīng)市場(chǎng)變化。

3. 銷售預(yù)測(cè)：根據(jù)歷史銷售數(shù)據(jù)和市場(chǎng)趨勢(shì)，進(jìn)行銷售預(yù)測(cè)，為管理層提供決策依據(jù)。

4. 培訓(xùn)與發(fā)展：設(shè)計(jì)和實(shí)施銷售培訓(xùn)計(jì)劃，提升團(tuán)隊(duì)成員的銷售技巧和產(chǎn)品知識(shí)。

5. 業(yè)績(jī)報(bào)告：定期向管理層匯報(bào)銷售業(yè)績(jī)，提供業(yè)績(jī)改善建議。

6. 危機(jī)管理：面對(duì)銷售難題或客戶糾紛時(shí)，迅速做出反應(yīng)，確保問(wèn)題得到有效解決。

服務(wù)銷售主管的角色要求其在保持銷售業(yè)績(jī)?cè)鲩L(zhǎng)時(shí)，注重客戶體驗(yàn)，通過(guò)高效管理和協(xié)調(diào)，實(shí)現(xiàn)企業(yè)與客戶的雙贏。

服務(wù)銷售主管崗位職責(zé)范文

第1篇 服務(wù)銷售主管崗位職責(zé)

石家莊&太原售后服務(wù)銷售主管 job summary:

responsible for the achievement of targeted order/sales, generated margin, market coverage, and customer satisfaction within the assigned office/area.

responsibilities:

· provide leadership for the marketing and sales process via the development and implementation of coordinated local marketing and sales plans, consumer programs and etc.

· responsible for lead team well to deliver sales activities/behaviors per company requirements. behavior includes customer visit, market coverage maintenance and etc.

· manage kpi achievement based on daily behavior management, e.g. daily call, mcs tracking and etc.

· responsible for developing and maintaining relationships within critical customers in local markets. key relationships include, but are not limited to, strategic builder alignment and independent hvac-related

associations. participation in related local events to support growth.

· sales leader will effectively utilize employee development tools, as well as mentor and coach tm group to ensure continued individual development.

qualifications:

· four-year college degree preferred

· people management skill and e_perience is must

· 5 years service sales e_perience in relevant industries

· overall knowledge of hvac distribution and dealer sales, service, installation and business practices

· e_perience in the development and e_ecution of biz transformation is plus job summary:

responsible for the achievement of targeted order/sales, generated margin, market coverage, and customer satisfaction within the assigned office/area.

responsibilities:

· provide leadership for the marketing and sales process via the development and implementation of coordinated local marketing and sales plans, consumer programs and etc.

· responsible for lead team well to deliver sales activities/behaviors per company requirements. behavior includes customer visit, market coverage maintenance and etc.

· manage kpi achievement based on daily behavior management, e.g. daily call, mcs tracking and etc.

· responsible for developing and maintaining relationships within critical customers in local markets. key relationships include, but are not limited to, strategic builder alignment and independent hvac-related

associations. participation in related local events to support growth.

· sales leader will effectively utilize employee development tools, as well as mentor and coach tm group to ensure continued individual development.

qualifications:

· four-year college degree preferred

· people management skill and e_perience is must

· 5 years service sales e_perience in relevant industries

· overall knowledge of hvac distribution and dealer sales, service, installation and business practices

· e_perience in the development and e_ecution of biz transformation is plus