- 目錄
崗位職責是什么
市場技術支持崗位是企業(yè)市場部門與技術部門之間的橋梁，負責協(xié)調、解決與產品技術相關的問題，以確保市場推廣活動的有效進行。
崗位職責要求
1. 具備扎實的技術背景，熟悉公司產品和服務的技術細節(jié)。
2. 擁有良好的溝通能力，能有效地將技術信息轉化為市場語言。
3. 熟悉市場營銷策略，理解客戶需求，為銷售團隊提供技術支持。
4. 能夠快速響應市場反饋，及時解決技術難題。
5. 具備一定的項目管理能力，能有效協(xié)調內部資源，推動問題解決。
崗位職責描述
市場技術支持人員是企業(yè)內部的技術專家，他們既要理解技術的復雜性，又要掌握市場的動態(tài)。他們需要深入理解產品的技術特點，以便在與客戶、合作伙伴或銷售團隊交流時，能夠準確、清晰地傳達產品優(yōu)勢。他們需要密切關注市場趨勢，以便及時調整技術解決方案，滿足不斷變化的市場需求。
有哪些內容
1. 技術培訓與咨詢：為銷售團隊提供產品技術培訓，解答他們在與客戶交流中遇到的技術疑問。
2. 解決方案制定：針對客戶需求，定制化技術解決方案，協(xié)助銷售團隊提高成交率。
3. 市場研究：分析市場反饋，識別技術瓶頸，提出改進產品或服務的建議。
4. 技術文檔編制：編寫和更新產品技術資料，包括用戶手冊、技術規(guī)格書等，以便于市場推廣和客戶支持。
5. 內部協(xié)作：與研發(fā)部門緊密合作，推動產品優(yōu)化和新功能開發(fā)，確保技術與市場需求同步。
6. 客戶支持：處理客戶的技術咨詢，協(xié)助解決客戶在使用產品過程中遇到的問題。
7. 事件管理：對市場上的技術問題進行跟蹤，確保問題得到妥善解決，并從中吸取經驗，防止類似問題再次發(fā)生。
市場技術支持崗位是連接技術與市場的關鍵角色，他們的工作直接影響到產品的市場表現(xiàn)和客戶滿意度。通過他們的努力，企業(yè)可以更好地理解市場，提供更符合需求的技術解決方案，從而增強競爭力。
市場技術支持崗位職責范文
第1篇 產品市場技術支持崗位職責
市場云產品技術支持工程師 oracle甲骨文 甲骨文(中國)軟件系統(tǒng)有限公司,oracle甲骨文,甲骨文,甲骨文(中國)軟件系統(tǒng),甲骨文中國,甲骨文北京 oracle marketing cloud (omc) eloqua product support engineer for english & japanese languages speaking (dalian)
objective:
as a support engineer of oracle marketing cloud (omc) for eloqua product, act as the technical interface to customers and responsible for resolution of problems through research, collaboration or problem replication.
responsibilities:
communicate with corporate customers via telephone, written correspondence, and electronic service regarding finding solutions for technical problems identified in omc eloqua product.
manage customer’s escalations/e_pectations and ensure timely delivery of high quality resolution on technical issue focusing on root cause analysis and prevention.
develop and implement strategies for providing proactive support resulting in fewer incidents, increased availability, or accelerated deployments.
the prospective candidate should draw upon all resources at oracle, to advise and consult on the use of eloqua technologies to avoid such problems in the future.
educate and walk the customer through the problem-solving process.
adopt appropriate diagnostic methodology & procedures when handling and documenting technical issues that comply with support processes, policies & slas.
collaborate on cross-team and cross-product technical issues by working with resources from other groups (e.g. cloud operations, gnc, deliverability, problem management, development, operation and escalation teams) as needed to resolve customer issues.
research and study on eloqua features, keep abreast of new releases and functionalities or related technologies to maintain product e_pertise.
write technical articles on eloqua product for the knowledge management.
requirements & qualifications:
candidate should possess the following skills & competencies:
knowledge of b2b or b2c digital marketing dynamics, email routing & deliverability, java, html, _ml, rest apis/restful services, json, web scripting/services and web technologies like spf, dkim, ssl, seo will be advantageous.
great problem solving skills, with a strong bias for quality and engineering e_cellence at scale. not only must you able to identify, analyze, diagnose and troubleshoot comple_ problems using appropriate tools under constraints, but able to handle with utmost professionalism without compromising customers’ satisfaction.
must have strong customer-centricity mindset and the passion to work in service support line of business including providing preventive support and proactive advice.
e_cellent interpersonal communication and written skills in english and japanese is a must. since this position requires japanese speaking skill, it necessary that you have relevant e_perience in dealing with japanese customers.
able to work with minimal supervision, self-motivated, self-directed and take initiative to collaborate and synthesize with members locally or globally across different geographical timezone.
requires discretion and independent judgment in a dynamic environment to anticipate and assess ambiguous situations especially when dealing with customers.
proven e_perience delivering high performance enterprise-wide software or saas application support or consulting. knowledge of digital automated marketing tools will be advantageous.
be/me in computer science, engineering, related field or equivalent.
detailed description and job requirements
as a member of the support organization, your focus is to deliver post-sales support and solutions to the oracle customer base while serving as an advocate for customer needs. this involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our electronic support services. a primary point of contact for customers, you are responsible for facilitating customer relationships with support and providing advice and assistance to internal oracle employees on diverse customer situations and escalated issues.
as a sr. support engineer, you will be the technical interface to customers, original equipment manufacturers (oems) and value-added resellers (vars) for resolution of problems related to the installation, recommended maintenance and use of oracle products. have an understanding of all oracle products in their competencies and in-depth knowledge of several products and/or platforms. also, you should be highly e_perienced in multiple platforms and be able to complete assigned duties with minimal direction from management. in this position, you will routinely act independently while researching and developing solutions to customer issues.
job duties are varied and comple_ utilizing independent judgment. may have project lead role. 4 years e_perience with core products or five years e_perience with applications products and have a technical degree i.e., bs computer science/management information systems/science/ engineering/math/physics/chemistry with a 3.0 gpa or (for applications) proven professional/ technical e_perience, i.e., demonstrating an understanding of applications at a functional and technical level (preferably oracle)
job: support
travel: no
location: cn-cn,china-dalian
job type: regular employee hire
organization: oracle
第2篇 市場技術支持專員崗位職責
新市場技術支持專員 上海圖正信息科技股份有限公司 上海圖正信息科技股份有限公司,上海圖正信息科技,上海圖正科技,圖正,貝爾賽克,上海圖正 崗位職責:
1、 為最終客戶及渠道客戶提供售前及售后的技術支持。
2、 建立系統(tǒng)性的知識體系,在系統(tǒng)層面為客戶提供技術支持服務。
3、 配合業(yè)務部門贏得客戶項目,在項目實施過程中提供一切技術支持。
4、 發(fā)掘并分析客戶的顯性、隱形需求,從技術角度提供產品建議和方案。
5、 協(xié)調內部資源,配合項目進度,確保產品順利上市。
6、 同產品部門緊密合作,解決技術問題。向公司市場提供反饋,協(xié)助定義新技術,新產品方向。
任職要求:
1、 有硬件設計,系帶設計,驅動開發(fā),touch/fingerprint sensor技術,人機接口技術設計經驗優(yōu)先。
2、 本科2年以上電子工程相關工作經驗。
3、 具備良好的溝通技巧。
4、 愿意接受挑戰(zhàn)和具備很好的自學能力。
5、 優(yōu)秀的團隊工作精神,正直誠信,能夠獨立完成工作。
第3篇 海外市場技術支持崗位職責
技術支持(海外市場) 南京創(chuàng)源天地動力科技有限公司 南京創(chuàng)源天地動力科技有限公司,創(chuàng)源天地 職責描述:
1.負責車輛售前及售后的技術支持工作
2.負責銷售人員疑難問題的解答,售后問題的處理
3.與客戶進行技術談判,擬定技術條款
4.負責合同(訂單)的執(zhí)行,產品的供應
5.收集客戶反饋意見,提出產品性能
任職要求:1.熟悉新能源行業(yè),了解整車結構,電池、電機、電控工作原理
2.熟練運用辦公自動化、cad軟件
3.具備良好的客戶服務意識、團隊合作精神、溝通協(xié)調能力
4.英語可作為工作語言
5.車輛工程、機械類專業(yè)優(yōu)先考慮
