- 目錄
第1篇 客戶質(zhì)量主管工程師崗位職責(zé)描述崗位要求
職位描述：
職責(zé)描述：
1、制定項(xiàng)目質(zhì)量計(jì)劃
負(fù)責(zé)新項(xiàng)目質(zhì)量計(jì)劃和量產(chǎn)項(xiàng)目質(zhì)量改進(jìn)計(jì)劃的制定，設(shè)置質(zhì)量目標(biāo)，并按計(jì)劃跟蹤達(dá)成情況。
2、識(shí)別項(xiàng)目質(zhì)量風(fēng)險(xiǎn)
參與并評(píng)審項(xiàng)目開發(fā)過程和量產(chǎn)過程中的活動(dòng)存在的質(zhì)量風(fēng)險(xiǎn)，記錄并跟蹤質(zhì)量風(fēng)險(xiǎn)直到解決。必要時(shí)協(xié)調(diào)資源推動(dòng)相關(guān)風(fēng)險(xiǎn)關(guān)閉。
3、質(zhì)量閥評(píng)審
負(fù)責(zé)產(chǎn)品轉(zhuǎn)階段的質(zhì)量閥評(píng)審，督促未達(dá)要求的部門整改并提供相關(guān)證據(jù)，確保質(zhì)量閥受控。對(duì)于未達(dá)到轉(zhuǎn)階段要求的情況，協(xié)調(diào)項(xiàng)目組責(zé)任人進(jìn)行整改，以達(dá)到轉(zhuǎn)階段要求。
4、實(shí)物質(zhì)量控制
組織對(duì)樣品出貨的評(píng)審并批準(zhǔn)出貨，確保樣品符合客戶需求；對(duì)于客戶發(fā)現(xiàn)的樣品和零公里質(zhì)量問題，對(duì)接客戶進(jìn)行實(shí)物處理和信息傳遞，推動(dòng)內(nèi)部分析和改進(jìn)并主導(dǎo)回復(fù)客戶，完成報(bào)告。
5、ppap文件提交和重新提交：
負(fù)責(zé)收集/審核ppap文件并獲得客戶批準(zhǔn)。監(jiān)督量產(chǎn)項(xiàng)目的運(yùn)行，當(dāng)發(fā)生重大變更時(shí)，負(fù)責(zé)收集變更后的ppap資料，重新提交給客戶并獲得批準(zhǔn)。
6、負(fù)責(zé)完成上級(jí)領(lǐng)導(dǎo)交辦的其他任務(wù)。
第2篇 客戶質(zhì)量主管崗位職責(zé)任職要求
客戶質(zhì)量主管崗位職責(zé)
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客戶質(zhì)量主管崗位
第3篇 客戶質(zhì)量主管 lead cqs & china cqm（beijing）崗位職責(zé)描述崗位要求
職位描述：
崗位職責(zé)：
1) 負(fù)責(zé)自己的cqs工作要求 ， 原則是 “working cqs”
responsible for own cqs job requirements. principle is “working cqs”
2)直線向地區(qū)的質(zhì)量管理層報(bào)告。將cqs成本 （員工人數(shù)和出差費(fèi)用等）管理到較低或可接受的水平。
reports solid line to division quality management. manage the cqs costs (headcount and travel) to lower and acceptable levels.
3)在一個(gè)或多個(gè)指定城市管理cqs團(tuán)隊(duì)，并協(xié)調(diào)與制造工廠的合作。
manages cqs team in one or more designated cities， and coordinates with the manufacturing plants.
4)負(fù)責(zé)指定區(qū)域的客服日常管理工作和業(yè)績(jī)?cè)u(píng)價(jià)
responsible for daily management and performance appraisal of cqss in designated areas
-檢查客服人員的考勤 check on work attendance
-核查工作量，合理調(diào)節(jié)工作安排 review work load， reasonably adjust work arrangement
-逐步升級(jí)和責(zé)任心 escalation and accountability
-定期業(yè)績(jī)?cè)u(píng)價(jià) regularly performance appraisal
5)具備培訓(xùn)和教導(dǎo)駐外客戶質(zhì)量支持人員的資格， 使其能勝任此職， 提升技能.
has qualification to train and coach other cqss and make him/her to take this job competently， increase skill as well.
6)在準(zhǔn)時(shí)響應(yīng)和響應(yīng)質(zhì)量方面，作為客戶接口進(jìn)行跟進(jìn)，重點(diǎn)關(guān)注在主要客戶發(fā)布的問題解決請(qǐng)求。
customer interface follow-up regarding on-time responsiveness and quality of response with focus on major customer issued problem solving requests.
7)和客戶建立和維護(hù)良好的工作關(guān)系，定期走訪客戶質(zhì)量和物流人員，定期開展顧客滿意度調(diào)查，反饋顧客聲音/期望給工廠和管理層。
create and maintain good relationship with customer， regularly visit customer quality and logistic people， do regular customer satisfaction survey， feedback customer voice/ e_pectation to plant and management.
- 在如下兩個(gè)極端情況之間，管理顧客滿意度達(dá)到適當(dāng)?shù)乃絤anage the customer satisfaction to the right level between the two e_tremes:
a.最小的客戶升級(jí) minimal customer escalations
b.高水平的客戶滿意度high level of customer satisfaction
8)帶領(lǐng)cqs團(tuán)隊(duì)，在客戶售后三包中心進(jìn)行售后件初步分析，反饋結(jié)果給工廠的cqe。支持cqm協(xié)調(diào)售后的改進(jìn)活動(dòng)，并監(jiān)控售后相關(guān)的新興問題。
lead cqs team to do warranty primary analysis at customer warranty center， feedback the result to plant cqe. support cqm to coordinate warranty improvement and monitor warranty related emerging concerns.
9)可以當(dāng)場(chǎng)申訴的，起草申訴報(bào)告向客戶申訴；需要進(jìn)一步分析的，及時(shí)地返回工廠分析。
if it can be appealed， make the appeal report and submit to customer for appeal.if it need to do further analysis， return the parts to plant timely.
10)根據(jù)需要和可用的情況，支持新項(xiàng)目在客戶處順利量產(chǎn)并監(jiān)控客戶處量產(chǎn)質(zhì)量，如裝車節(jié)點(diǎn)的現(xiàn)場(chǎng)參與，積極反饋信息給項(xiàng)目組。
as needed and as available - supports new project launch and monitors the quality of the launches at customer.， i.e. participate in customer assembly milestone， feedback information to project team.
11)對(duì)于客戶scorecard方面的影響，支持其他cqs和客戶進(jìn)行協(xié)商溝通，使其影響到最小。
for the customer's influence on scorecard， support other cqs to negotiate and communicate with the customer to minimize the impact.
12)在指定區(qū)域的客戶處，支持海外業(yè)務(wù)相關(guān)的質(zhì)量問題的解決。supports oversea business related quality issues solving which occurred in the designated oem location.
13)協(xié)助直線經(jīng)理，對(duì)流程進(jìn)行改造，標(biāo)準(zhǔn)化的制訂，使團(tuán)隊(duì)達(dá)成目標(biāo).
assist line manager to do improvement on cqs work flow and standard creation， make team to achieve the target.
14)協(xié)助上級(jí)經(jīng)理布置的任務(wù)。
support other tasks assigned by line manager.
b. cqm dimension區(qū)域cqm維度
15)擔(dān)當(dāng)指定的oem區(qū)域的cqm角色。
take divisional cqm role which defined oem.
16)作為區(qū)域的cqm，虛線匯報(bào)給bu，并支持全球的cqm。
reports dotted line to the business unit as divisional cqm role which defined oem， and supports global cqm
17)客戶處對(duì)供應(yīng)商質(zhì)量和交付評(píng)價(jià)的主導(dǎo)者，流利操作客戶門戶網(wǎng)站/數(shù)據(jù)庫。
champion of customer supplier ratings on quality and delivery. fluent in customer portal/databases
18)參與客戶計(jì)分卡月度評(píng)價(jià)評(píng)審。
participates in monthly e_ecutive review of customer scorecard ratings.
19)具備客戶特殊要求的全部知識(shí)，并根據(jù)區(qū)域的cqm， cqe和cqs 的培訓(xùn)，使組織開展工作。 提供審核要求。
has entire knowledge of customer specific quality requirements and makes the organization work accordingly with training of divisional cqm， cqe and cqs. provides audit requirements.
20)主導(dǎo)并培訓(xùn)as066的執(zhí)行。
champions and train for as066 implementation .
21)代表奧托立夫管理層對(duì)客戶在質(zhì)量問題上的需求，例如高級(jí)別會(huì)議，客戶的關(guān)鍵關(guān)注委員會(huì)等。
represents autoliv management level on customer demand in quality issues， for e_ample high level meetings， customer’s critical concern committee etc.
職位要求：
1)three years automotive industry e_perience in customer communication and cooperation
2)familiar with related customers (daimler) specific requirements， can meet customer e_pectation
3)well trained customer process (ppap， scorecard and warranty) & can start work promptly;
4)has good relationship with customer and deal with events with proactive attitude;
5)problem solving skill， know and can apply quality tool and statistic method;
6)familiar with iatf16949， vda6.3， biqs， apqp， ppap， fmea， spc， msa.
第4篇 客戶質(zhì)量主管崗位職責(zé)
客戶質(zhì)量主管 1、客戶樣品驗(yàn)證質(zhì)量問題統(tǒng)籌分析和改善;
2、客戶端0公里質(zhì)量問題統(tǒng)籌分析和改善;
3、售后質(zhì)量問題統(tǒng)籌分析和改善;
4、客戶端問題管理和lessons learn;
5、客戶質(zhì)量滿意度管理;
6、客戶審核管理。 1、客戶樣品驗(yàn)證質(zhì)量問題統(tǒng)籌分析和改善;
2、客戶端0公里質(zhì)量問題統(tǒng)籌分析和改善;
3、售后質(zhì)量問題統(tǒng)籌分析和改善;
4、客戶端問題管理和lessons learn;
5、客戶質(zhì)量滿意度管理;
6、客戶審核管理。
