酒店預(yù)訂崗位職責(zé)匯編(3篇)

崗位職責(zé)是什么

酒店預(yù)訂崗位是酒店業(yè)務(wù)中不可或缺的一部分，主要負(fù)責(zé)為客戶提供高效、準(zhǔn)確的房間預(yù)訂服務(wù)，確保酒店客房資源的合理分配和充分利用。

崗位職責(zé)要求

1. 熟悉酒店運(yùn)營(yíng)流程及客房類型，具備良好的產(chǎn)品知識(shí)。

2. 擁有優(yōu)秀的客戶服務(wù)技巧，能迅速響應(yīng)客戶需求并提供個(gè)性化解決方案。

3. 精通各種預(yù)訂系統(tǒng)和平臺(tái)操作，包括但不限于在線預(yù)訂平臺(tái)、酒店內(nèi)部管理系統(tǒng)等。

4. 具備基本的銷售技巧，能夠推廣酒店服務(wù)并提升預(yù)訂率。

5. 能夠處理預(yù)訂沖突和取消，確保信息的準(zhǔn)確記錄和及時(shí)更新。

6. 具備良好的溝通能力，能與各部門協(xié)調(diào)，保證預(yù)訂流程順暢。

7. 對(duì)細(xì)節(jié)敏感，注重服務(wù)質(zhì)量，保證客戶滿意度。

崗位職責(zé)描述

酒店預(yù)訂員的工作日常包括接收和確認(rèn)預(yù)訂請(qǐng)求，核實(shí)客戶信息，為客戶提供房間選擇建議，處理預(yù)訂變更和取消。他們需要時(shí)刻關(guān)注酒店的房態(tài)，有效管理預(yù)訂庫(kù)存，防止過(guò)度預(yù)訂。此外，他們還需參與處理客戶投訴，確?？蛻趔w驗(yàn)的持續(xù)優(yōu)化。在特殊情況下，如大型活動(dòng)或旺季，他們需靈活調(diào)整預(yù)訂策略，以適應(yīng)市場(chǎng)需求。

有哪些內(nèi)容

1. 客戶接待與咨詢：解答客戶關(guān)于房間類型、價(jià)格、設(shè)施等方面的疑問(wèn)，提供專業(yè)的預(yù)訂建議。

2. 預(yù)訂處理：錄入和確認(rèn)預(yù)訂信息，通過(guò)電話、電子郵件或在線平臺(tái)進(jìn)行操作。

3. 房態(tài)管理：實(shí)時(shí)更新和維護(hù)酒店的房態(tài)信息，確保預(yù)訂系統(tǒng)的準(zhǔn)確性。

4. 銷售策略執(zhí)行：參與制定和執(zhí)行預(yù)訂促銷活動(dòng)，提高房間預(yù)訂量。

5. 問(wèn)題解決：處理預(yù)訂過(guò)程中出現(xiàn)的問(wèn)題，如更改預(yù)訂、取消預(yù)訂等，保持客戶滿意度。

6. 數(shù)據(jù)分析：分析預(yù)訂數(shù)據(jù)，識(shí)別趨勢(shì)，為酒店運(yùn)營(yíng)決策提供支持。

7. 內(nèi)部協(xié)作：與前廳部、銷售部等部門緊密合作，確保預(yù)訂流程的順利進(jìn)行。

8. 文件記錄：妥善保管預(yù)訂相關(guān)文件，以便日后查詢和審計(jì)。

作為酒店預(yù)訂崗位的一員，不僅要提供優(yōu)質(zhì)的服務(wù)，還要具備敏銳的市場(chǎng)洞察力和良好的團(tuán)隊(duì)協(xié)作精神，以推動(dòng)酒店業(yè)務(wù)的健康發(fā)展。

酒店預(yù)訂崗位職責(zé)范文

第1篇 酒店預(yù)訂崗位職責(zé)

director of hotel solutions/酒店合作部總監(jiān) 驛舒達(dá)酒店預(yù)訂服務(wù)(上海)有限公司 驛舒達(dá)酒店預(yù)訂服務(wù)(上海)有限公司,hrs,驛舒達(dá) we are looking for a shanghai based director of hotel solutions greater china (m/f) to lead a sales team and steer and prioritize sales activities.

at hrs group “we love to make it happen”: we are the world’s leading hotel solutions provider and enable business travelers to search, book and stay in control of their hotel accommodation. it is our goal to make the booking e_perience simple and smart. our booking portals combine more than 850,000 accommodations worldwide and form the basis for our innovative end-to-end solutions we are offering to global corporations. the hrs group continues to e_pand and employs more than 1,500 people in 28 offices across the world.

our business unit hotel solutions takes care of the procurement of the hrs group. this means, our sales colleagues engage with our hotel partners in order to support them ma_imizing their distribution success. but also acquiring and bundling the best accommodations and conditions for our business and leisure customers is their passion.

to fuel our international growth we are looking for entrepreneurial minds, who are passionate and result-driven, have a strong team-spirit and will take on the challenge to pioneer the ever changing travel industry. do you also want to make it happen at hrs?

the challenge you are up for

take ownership for agreed targets and the optimization of margins achieved in the managed markets

plan and implement sales strategies and sales initiatives in greater china region

re-design processes and implement new tools to raise efficiency and effectiveness

coordinate and take over strategic projects with headquarter organization

manage strategic chain and technology partnership in greater china region

identify and develop new market opportunities

organize and implement regular sales review meetings

proactively communicate with other departments in order to achieve the best results for your teams and our partners

act as a national and international representative and industry thought leader for hrs

the commitment you bring

a good to e_cellent business-related university degree

several years of work e_perience in the hospitality or tourism industry, preferably in the field of sales, marketing or hotel purchasing

enjoying client contact, consulting and sales activities

mobility, fle_ibility and ability to work under pressure

fluency in english, both spoken and written

the reward you get

a high impact hotel sales role with high degrees of responsibility and autonomy

plenty of room for personal growth and professional development

a highly talented, passionate and international team that revolutionizes the travel industry

strong team performance and a transparent results focus towards one shared direction

a modern working environment with fle_ible working hours

第2篇 酒店預(yù)訂員崗位職責(zé)

酒店預(yù)訂員 天倫康福(北京)酒店管理有限公司 天倫康福(北京)酒店管理有限公司,天倫康福 崗位職責(zé):

1.接受線上、線下客戶對(duì)全國(guó)酒店客房的預(yù)訂需求,協(xié)助進(jìn)行酒店客房的預(yù)訂;

2.處理海外酒店訂單的預(yù)訂、確認(rèn)、取消、變更等一系列的工作;

3.與國(guó)內(nèi)外供應(yīng)商接觸,及時(shí)掌握酒店的房間狀況,為客人預(yù)訂酒店,并通知客

人等;

4.通過(guò)電話或郵件為客戶預(yù)訂國(guó)際酒店,解答客戶疑問(wèn);

5.接聽(tīng)客戶對(duì)酒店產(chǎn)品信息的咨詢電話,并予以解答。

任職要求:

1.中專及以上學(xué)歷,普通話標(biāo)準(zhǔn),談吐禮貌,態(tài)度謙和,有良好的語(yǔ)言表達(dá)能力和

應(yīng)變能力;

2.英語(yǔ)閱讀能力較好,大學(xué)英語(yǔ)四級(jí)以上;

3.有相關(guān)酒店預(yù)訂專員經(jīng)驗(yàn)。

第3篇 酒店預(yù)訂專員崗位職責(zé)

酒店預(yù)訂平臺(tái)推廣專員 鄭州華商匯控股有限公司 鄭州華商匯房地產(chǎn)開(kāi)發(fā)有限公司,鄭州華商匯控股有限公司,華商匯 我公司為五星級(jí)酒店預(yù)訂平臺(tái),現(xiàn)招聘推廣專員。無(wú)需有酒店相關(guān)從業(yè)經(jīng)歷,有親和力,善于地推即可。

職責(zé)描述:

1、線上/線下推廣宣傳我公司酒店預(yù)訂渠道;

2、完成酒店周邊市場(chǎng)調(diào)研,制定有效營(yíng)銷方案與銷售策略;

3、協(xié)助客戶完成預(yù)訂及入住。

4、招聘并管理輔助人員。

任職要求:

1、大專及以上學(xué)歷,市場(chǎng)營(yíng)銷管理等相關(guān)專業(yè);

2、具有豐富的客戶資源和客戶關(guān)系,了解酒店行業(yè)動(dòng)態(tài);

4、良好的的溝通協(xié)調(diào)能力、語(yǔ)言文字表達(dá)能力;

5、有較強(qiáng)的事業(yè)心,領(lǐng)導(dǎo)能力和抗壓能力。

具體工作內(nèi)容:

1、通過(guò)微信、陌陌、微博、閑魚等線上工具推廣宣傳銷售;

2、在高檔酒店附近,進(jìn)行推廣宣傳(搭訕),引導(dǎo)潛在客戶添加預(yù)訂客服微信及關(guān)注公眾號(hào);

3、在高檔寫字樓推廣宣傳;

4、與酒吧、高檔ktv洽談合作;

5、在高消費(fèi)場(chǎng)所記錄挪車電話,隨后電話推廣。

6、招聘并管理輔助人員。