售后區(qū)域經(jīng)理崗位職責(zé)3篇

更新時(shí)間：2024-11-20 查看人數(shù)：79

目錄
第1篇售后區(qū)域經(jīng)理崗位職責(zé) 第2篇north region cs area manager (北區(qū)售后區(qū)域經(jīng)理）崗位職責(zé)描述崗位要求第3篇售后區(qū)域服務(wù)經(jīng)理崗位職責(zé)

售后區(qū)域經(jīng)理崗位職責(zé)

第1篇售后區(qū)域服務(wù)經(jīng)理崗位職責(zé)

別克區(qū)域售后服務(wù)經(jīng)理 1.根據(jù)sgm制定的區(qū)域配件任務(wù),落實(shí)售后年度、季度配件目標(biāo),指導(dǎo)售后工作站完成配件銷售目標(biāo)

2.引導(dǎo)售后工作以客戶為導(dǎo)向,按照客戶的投訴流程,協(xié)調(diào)各方面資源,支持相關(guān)部門和售后工作站處理各類投訴,推動(dòng)各類投訴的較好解決,保證客戶滿意度

3.將售后工作站當(dāng)作維系客戶的平臺(tái),強(qiáng)化對(duì)品牌的塑造和把控能力,根據(jù)區(qū)域的市場特點(diǎn)拉動(dòng)總部及區(qū)域資源的開展相應(yīng)的區(qū)域營銷活動(dòng)

4.負(fù)責(zé)協(xié)調(diào)所管轄區(qū)域內(nèi)售后工作站之間,售后工作站與sgm配件、索賠、培訓(xùn)等相關(guān)功能模塊之間業(yè)務(wù)合作及區(qū)域市場和營銷方面的支持,給予人力管理、索賠提交和配件管理各方面的支持,加強(qiáng)售后工作站投訴處理和專項(xiàng)工作的監(jiān)督指導(dǎo),確保各項(xiàng)工作的完成

5.采集售后工作站培訓(xùn)要求,提供現(xiàn)場非技術(shù)性的輔導(dǎo),協(xié)調(diào)公司相關(guān)部門為其提供技術(shù)培訓(xùn),負(fù)責(zé)技術(shù)培訓(xùn)完成率,崗位認(rèn)證達(dá)標(biāo)率,督促積極參與區(qū)域技術(shù)交流,指導(dǎo)售后工作站提高綜合業(yè)務(wù)能力。

6.貫徹落實(shí)所屬品牌的售后策略,對(duì)所管轄區(qū)域的售后工作站經(jīng)營狀況進(jìn)行監(jiān)督,規(guī)范區(qū)域售后市場,每月匯總分析售后工作站各項(xiàng)經(jīng)營數(shù)據(jù),指導(dǎo)其不斷提升服務(wù)質(zhì)量,以提升忠誠客戶比例。

7.按照質(zhì)量部的要求,督促售后工作站落實(shí)“三包服務(wù)工作;檢查 “三包”內(nèi)訓(xùn)紀(jì)錄和“三包”預(yù)警車輛統(tǒng)計(jì);每天登錄“三包預(yù)警案例分析系統(tǒng)”中某項(xiàng)或多項(xiàng)服務(wù)指標(biāo)明顯異常于均值的售后工作站進(jìn)行整改。 8.負(fù)責(zé)每月現(xiàn)場走訪和輔導(dǎo),根據(jù)工作檢查評(píng)估表對(duì)區(qū)域內(nèi)售后工作站的表現(xiàn)進(jìn)行評(píng)估ing提出整改要求,公開、公正地做好季度和年度維修站考評(píng)工作。

1.根據(jù)sgm制定的區(qū)域配件任務(wù),落實(shí)售后年度、季度配件目標(biāo),指導(dǎo)售后工作站完成配件銷售目標(biāo)

第2篇 north region cs area manager (北區(qū)售后區(qū)域經(jīng)理）崗位職責(zé)描述崗位要求

職位描述：

職責(zé)描述：

key responsibilities

1. customer satisfaction

1)set up cem annual target per dealer with field team;

2)support field team on key dealer service process improvement;

3)assess dealer's service manager qualification and performance when a replacement occurs;

4)coordinate and support major customer complaints handling at national level.

2. dealer aftersales business development

1)drives and develop dealer aftersales parts business with field team;

2)optimize dealer operative business of workshop efficiency， dealer customer care strategy and competence development;

3)dealer management in respect to processes in service， parts & warranty including body & paint;

4)ensure proper implementation and achievement of brand's seasonal activities target at national level.

3. dealer performance measurement

1)monitor， drive and follow up national performance level in non-business annual targets;

2)organize and coordinate regular dealer meeting activities;

3)monitor and approve dealer incentives according to policies.

4. appointment of new dealers

1)coordinate the assessment of after sales suitability and readiness of a prospective new dealer to become a volvo authorized repairer;

2)plan after sales facilities and infrastructure with field team during new dealer preparation stage;

3)offer advice in planning stage of new dealerships or the renovation of e_isting sites.

5. other assigned tasks and projects.

key performance measurement

1)parts and accessory net revenue

2)service satisfaction (%)-cem

3)accessory penetration

4)service intake

5)dlr cs profitability

6)customer complaint closing rate in 5 days.

travel (%)：frequent

職位要求：

education & language

1）education: college degree in automotive engineering or business-related major;

2)language: chinese and english

e_perience required

1.5-year automotive dealer management or relevant e_perience in premium segment;

2.cet-6/tem-4 or equivalent oral and written english level;

3.professional appearance and personality to deal directly with dealers and be a representative for the brand to customers if necessary;

4.self-motivated and committed to the compliance with corporate integrity;

5.e_pert in customer service process and customer satisfaction;

6.team player and be able to work under pressure with high travel

frequency;

7.proficient with microsoft office & other common computer applications;

第3篇售后區(qū)域經(jīng)理崗位職責(zé)

華南區(qū)域售后經(jīng)理上海澳華光電內(nèi)窺鏡有限公司上海澳華光電內(nèi)窺鏡有限公司,上海澳華光電內(nèi)窺鏡有限公司,澳華光電,澳華內(nèi)鏡,澳華職責(zé)描述:

工作職責(zé)&內(nèi)容:

1.針對(duì)客戶投訴進(jìn)行產(chǎn)品質(zhì)量問題的原因判斷,分析問題,負(fù)責(zé)客訴案件的整個(gè)過程直至結(jié)案。

2.接受客戶投訴,及時(shí)有效的向公司內(nèi)部傳達(dá)客戶反饋的質(zhì)量問題,組織相關(guān)部門在規(guī)定時(shí)間內(nèi)給出對(duì)應(yīng)措施或改善方法。并跟蹤、落實(shí)、驗(yàn)證相關(guān)質(zhì)量改善成效和執(zhí)行情況。

3.負(fù)責(zé)產(chǎn)品客戶投訴問題,周,月,季,年匯總收集,問題數(shù)據(jù)分析,每周向直屬領(lǐng)導(dǎo)及總經(jīng)理匯報(bào)。

4.熟悉客訴流程并改善現(xiàn)有客訴流程,創(chuàng)新性完善客訴流程。

任職要求:

1.具有電子,機(jī)械相關(guān)知識(shí),了解基本原理和基本工藝(內(nèi)窺鏡相關(guān)優(yōu)先)

2.3年以上售后服務(wù)及客訴相關(guān)經(jīng)驗(yàn)(醫(yī)療相關(guān)優(yōu)先)

3.熟悉掌握office系列軟件,進(jìn)行數(shù)據(jù)分析,問題分析總結(jié),工作匯報(bào)。

4.熟悉iso質(zhì)量管理體系

5.具有一定創(chuàng)新能力,抗壓能力,溝通協(xié)調(diào)能力